From transitions of care to complex care and care coordination, the platform allows clients to develop the programs needed to serve their own population, manage quality of care and improve health outcomes. The Incedo Care Management Platform provides comprehensive whole-person care management and population health solutions that enable the Care Management ecosystem to act as one, integrating physical, behavioral and social drivers of health. Incedo is designed to support a collaborative process of assessment, planning, care management and care coordination.

The solution comes equipped with tools and workflows based on the SNP Model of Care framework, as well as the ability to configure according to each customer’s own unique model of care, for Care Teams to systematically assess a member’s medical, behavioral, and psychosocial needs and auto-generate a person-centered care plan with effective evidence-based care pathways. The solution enables Care Teams to individually and collaboratively identify the member’s concerns, interventions, goals, barriers, and measures to develop and manage an individualized plan of care.

Benefits:

• Improves efficiency with high levels of process automation including the creation of the Care Plan initiating the appropriate workflows, including the automatic creation of tasks for monitoring and other care management activities

• Enhances flexibility with system tools that are highly adaptable to changing needs offering the ability to self-configure content, workflows, and tasks to meet the unique needs of each program

• Expands interoperability with community-based and other external care team members to better support whole-person health with role-based access to the member health record

Features:

• An innovative, fully integrated person-centered platform enabling care teams to effectively communicate, address the physical, behavioral, and social needs of members, and drive programmatic decision-making

• Detailed assessment and analysis of member health data, used to evaluate program performance and develop clinical insights as a foundation for building configurable, rules-driven workflows, tasks, and actions

• A fully configured care management framework based on the SNP Model of Care, with flexibility for clients to configure care plans based on care pathways for specific populations

• Integrated care management and utilization management modules that drive effective and efficient care by providing care managers the ability to request and document a referral/authorization directly from the care plan

• Chronic care management software to effectively manage the complex needs of chronic and high-risk members and specialty populations by allowing Care Managers to identify, engage, and measure appropriate intervention programs to care for high-risk members in a way that reduces overall medical cost

• Data management resources and customizable reporting tools to support quality tracking and compliance with CMS required elements and processes

• Clinical Summary dashboard for complete member clinical history, including medical, psychological, and social determinants information, in one profile and Care Manager Dashboard for efficient caseload management with access to cases, alerts and work items/tasks assigned via workflows

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