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@ShahidNShah
@ShahidNShah
HCTec’s clinical service desk contact center system is highly-available running active-active from multiple data centers. Their expert agents receive customized and ongoing training to ensure customer service excellence. Service is monitored 24x7x365 to guarantee each support contact has the highest possible quality.Their team of clinical service desk experts are well-versed in the intricacies of clinical IT and will execute EHR-related inquiries, chart correction questions, patient record searches and any other documentation request.
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