Working invisibly behind the scenes, we use a rare combo of time-saving automation and real human empathy to untangle complex prescription processes. At the same time, our patient support teams (who we train to be Prescription Journey Experts) guide patients on a supportive journey to help them start and stay on their therapy. This includes a lot of smiles and high fives.

One way we tackle the complexities is by offering e-services to help patients easily navigate the lengthy prior authorization and benefit verification processes so they can access therapy faster through our noncommercial Careform pharmacy. We also help providers by connecting patients to hub services and copay support services through their e-Rx workflow.

Careform is our noncommercial pharmacy that providers can select with a single click while pre-prescribing. No additional fields to be entered or forms to be faxed.

eBV and ePA automate benefits verification and prior authorization, so things move at lightning speed and patients don’t get discouraged waiting for paperwork to process.

copay ePA lets brands offer to buy down the first fill of a patient’s prescription before approval is received, so medications get into patients’ hands faster.

mobileCare Manager provides 2-way communication and transparency for patients, right through their mobile device using SMS text, mobile web, or a mobile app.

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