Clinical leaders who leverage IT to improve patient care operations create an environment where caregivers and staff feel supported, enhancing patient engagement and outcomes.

Diagnosis and Plan

Our client needed help to address mounting client burnout after a 2017 go-live. Our assessment found that existing policies were creating unnecessary administrative burdens and confusion around scope of practice and billing. We pinpointed several opportunities for operational and workflow transformation.

Provider Satisfaction

We reviewed and adapted roles and responsibilities to shift 50+ administrative tasks from physicians to support staff, resulting in faster turnaround times for patients and better physician engagement. Streamlined options and reworked messaging protocols, as well as automated charging logic and enhanced EHR ordering functionality, yielded improved provider satisfaction and higher revenue.

Patient Experience

For greater revenue cycle efficiency, we consolidated visit types, reducing the total by 34%, which increased schedule accessibility, especially when our client rapidly moved from physical to virtual visits during the pandemic. New protocols and training improved referral processes and registration accuracy, resulting in fewer denials.

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