SmartAction eases the burden on inundated contact centers while improving patient access to services. With our integration to major EHR systems, patients can book, reschedule, get wait-listed, and cancel appointments without waiting for human assistance.

Our intelligent virtual health agents engage patients conversationally to handle inbound and outbound billing inquiries, help triage symptoms, and much more for a truly frictionless experience.

Features:

Patient Authentication

Answer every call with a friendly greeting and capture user intent in natural language. Our virtual health agents authenticate patients through HIPAA-compliant protocols and route calls to the appropriate caregiver or department.

Appointment Scheduling

Nearly all patients schedule doctor appointments over the phone. Our virtual agents excel in scheduling and follow up over outbound voice and text to confirm, modify, get wait-listed or cancel, so you never have a missed appointment again.

Billing & Collections

Allow patients to get balance notifications and make payments via text, chat, or voice. Resolve outstanding balances faster with inbound/outbound calls to collect payment or arrange payment terms.

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