Companies that deliver relevant, personalized experiences for their customers are seeing outsized results. Using customer experience analytics, 8x8 shines the light on where to focus your attention to refine and enhance the overall customer journey.

Features to Enhance Customer Experience:

• Respond from anywhere.
• Create unique customer experiences using APIs.
• Instant visibility into the customer journey.
• Translate customer input into action.

Create Your Own Unique Brand Interaction Experience:

By combining SMS, the rich media capabilities of chat apps, video interaction, and text-to-speech APIs, you can quickly create brand new experiences that increase engagement and customer loyalty.

Gain Knowledge Through Data and Insights:

Get insight into company performance like never before. Reveal conditions that are likely to result in complaints, such as long hold times or excessive transfers. Learn the frequency of direct agent calls, repeat calls, callbacks, and more.

Facebook Page of the Solution

Twitter Page of the Solution

linkedin Page of the Solution

Website of the Solution