For one physician, AI helps close significant care gaps

Dr. Bernard Schayes, a New York City-based physician in private practice, successfully deployed artificial intelligence-powered care coordination technology, saving him hours of tedious typing and data entry, among other gains.

Dr. Bernard Schayes, a New York City-based physician in private practice with the Mount Sinai IPA and Northwell Health IPA, struggled with meeting the challenges in adopting value-based care.

THE CHALLENGE

Ensuring patients stayed up to date with essential screenings – such as colonoscopies, mammograms, annual physicals, diabetic and cholesterol screenings, Pap exams for younger patients, and depression screenings – was a constant challenge.

Too often, patients missed these critical checkups due to a lack of reminders, scheduling difficulties or barriers related to social determinants of health.

"Coordinating this care manually was time-consuming and inefficient," Schayes said. "Our team had to track down patients, send reminders and follow up repeatedly – often with limited success. We also wanted to address SDOH factors, but without a streamlined system, gaps in care persisted – putting patients at risk and making it harder to meet value-based care goals.

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