AI chatbots boost patient engagement and reduce clinician workload, study shows

"On average, only half of patients with chronic disease adhere to their care plans and medications as instructed," says one doctor. "Patients expect on-demand support, and that is not how most health systems operate today."

Chatbots powered by artificial intelligence are emerging as meaningful tools in remote patient monitoring and chronic disease management, with the potential to improve diagnostic accuracy, support clinicians and boost patient adherence.

These were among the findings of a peer-reviewed study, "Revolutionizing Medicine: Chatbots as Catalysts for Improved Diagnosis, Treatment, and Patient Support," published in Cureus. 

The report argues that AI-powered virtual assistants can help healthcare systems address persistent challenges in access, efficiency and communication.

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