Healthcare Downtime: The Cost of Digital Failures and Threats to Patient Safety

With high stakes in healthcare digital systems, IT systems need to operate at a higher level of performance.

If we learned anything from the CrowdStrike fiasco of July 2024, it’s how much our daily lives depend on digital systems and how that reliance can spell disaster when these systems fail. Flights were grounded, banking systems went down, and hospitals and healthcare clinics were forced to delay or even cancel services.

Delta lost an estimated $380 million in revenue for its September quarter. But the stakes are even higher in healthcare, where digital platforms have become the backbone of patient care. From checking-in to a doctor’s office to electronic health records (EHRs) to remote patient monitoring to getting a prescription—all of it relies on applications that are distributed, cloud-centric, and dependent on dozens of services: from APIs to DNS to security services. 

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