What's behind EHR-induced clinician burnout? And how to solve it?

When evaluating electronic health record systems to minimize documentation burden, usability is always the big challenge, says one informatics expert. Customization capabilities can help a lot, and so can robust and ongoing training programs.

Healthcare organizations continue to face ongoing challenges related to clinician turnover – driven in large part by burnout and dissatisfaction with electronic health records.

Beyond that human toll, the financial repercussions of turnover are substantial for healthcare organizations. The average cost of replacing a nurse is approximately $56,300, as shown in a recent report on the topic from KLAS, while the expense for replacing a physician can vary between $500,000 and $1 million.

Sandra Johnson is senior vice president of client services at electronic health record, revenue cycle management and analytics vendor CliniComp. We asked her recently about the essential criteria that providers should consider when assessing EHRs for their potential to cause burnout. She highlighted, among other insights, the key importance of systems that are designed by practicing clinicians.

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