2025 forecast: Telehealth will boost panel size and enable more delegation

A virtual care CEO says telemedicine means more physicians in the mix, enabling them to delegate less-complex tasks. Health systems should then be able to reduce wait times with that newly expanded capacity.

Dr. Lyle Berkowitz, CEO of KeyCare, tries to make it easy on health systems. His is the first Epic-based virtual care company – Epic having the largest market share among EHR vendors, that makes starting up with telemedicine quite simple for a great many provider organizations.

But the goal of KeyCare also is simplicity – simplicity in quickly and widely expanding a health system's physician panel. And that is where Berkowitz sees a lot of movement in 2025 – from companies like his that supply health systems with a network of virtual care providers working on a telehealth platform.

We interviewed Berkowitz, asking him for his look at the year ahead in telemedicine. He said the benefits that additional physicians working remotely can bring to health systems will really hit home this year and push the virtual care paradigm that much more forward.

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