How to unlock the potential of patient portals

As the NHS faces unprecedented demand, prevention and self-management will be critical approaches for reducing waiting lists and easing workforce pressures. In 2018, a Health Foundation study of 9,000 people with long-term conditions found that those confident in managing their own care made 18% fewer GP visits and 38% fewer emergency department attendances.

With the recent independent investigation of the NHS in England by Lord Darzi advocating for a “tilt towards technology”, digital tools will be important enablers for helping people to manage their own care. Digital health apps and portals can enable people to view their medical records, schedule appointments, monitor chronic conditions, and even receive personalised health guidance – without needing to visit a healthcare provider. The Covid-19 pandemic accelerated the adoption of such technologies.
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