Cracking the code: Deploying an AI-enabled nursing workforce

BOSTON – After putting artificial intelligence into systems where nurses are used to working, Mercy has been able to realize $52 million in retaining talent and engaging its workforce, a 20% improvement in nurses' electronic health records experiences and a 17% increase in nurse efficiency, the health system’s SVP Betty Jo Rocchio said Thursday at the HIMSS AI in Healthcare Forum.

Healthcare has a "tremendous responsibility as well as opportunity for human flourishing," Rocchio, the chief nurse executive and a practicing nurse, said.

By transitioning to mobile-based charting, developing an automated nurse-credentialing system and working out the kinks using AI to improve emergency department to inpatient handoff across the health system's 51 hospitals, Mercy has been able to create a more resilient staff and increase retention.

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