Mental health provider drastically reduces chart audit time with help from AI

Cerebral is a virtual mental healthcare provider with a mission to democratize access to high-quality care to all. With several full-service monthly subscription plans to choose from, members receive online access to therapists and prescribing providers.

Visits are done via video chat, and members can message their care team directly. Members can receive medications delivered straight to their door.

THE PROBLEM

Unfortunately, Cerebral's chart auditing process was entirely manual, time intensive and costly.

The manual internal auditing and monitoring processes required hundreds of hours every month from a team of clinical auditors responsible for individually identifying notes to audit. To do this, they would work through a process of creating a selected sample of clinicians to review and issues or topics to review for adherence or compliance, and assure prior audit findings were not repeating in the environment.
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