Medical Advice Viewed as 'Less' Reliable, Empathetic if Chatbot Involved

The participants were divided into three groups. While one group of participants was told that the advice came from a doctor, the second was told that it came from an AI chatbot.People rated medical advice as "less reliable and empathetic" when they believed it was provided by AI-chatbots, a new study published in the journal Nature Medicine has found. Researchers found that this was also the case when patients or medical advice seekers were made to believe that a doctor took the help of artificial intelligence (AI) before sharing his guidance.As a result, the individuals were also found to be less willing to follow AI recommendations, compared to advice from human doctors provided solely on their medical expertise, found the study led by the University of Wuerzburg in Germany.