Beyond the EHR: Why We Need a Patient Communication Layer

CipherHealth CEO Jake Pyles explores how a unified patient communication layer presents an opportunity to transform the EHR from. 

Healthcare looks a lot different than it did a few years ago. Healthcare leaders need to address rising consumerism, persistent labor shortages, systemic equity gaps, and a critical shift toward value-based care. 

It’s worth asking: If the healthcare landscape has changed so much, why do foundational electronic health record (EHR) systems stand largely unchanged?

Sure, the walled gardens surrounding the EHR have dropped a bit, as the EHR giants have been badgered into interoperability by an industry that needs access to data across every system and touchpoint to more effectively serve and treat patients. But hospitals crave solutions, not point products. They need centralized and orchestrated tech stacks that foster better patient and employee experiences, serve insights when and where they’re needed, and enhance clinical and operational decision-making. 

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