Building a Digital Hospital from Scratch

Gareth Sherlock, former CIO of Cleveland Clinic London, shared insights into establishing a fully digital hospital in the city. The hospital aimed to complement the existing healthcare market and grow its brand while adapting to local regulations and standards. They employed a global IT design, localized strategically, and minimized changes unless required by UK regulations. The hospital utilized Epic EHR, consolidated applications, and underwent a prolonged stabilization and optimization phase post-launch. Success factors included the right people, a strong culture, engaged stakeholders, governance, and financial stewardship, all aligned with the mission of delivering exceptional patient care.