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Gareth Sherlock, former CIO of Cleveland Clinic London, shared insights into establishing a fully digital hospital in the city. The hospital aimed to complement the existing healthcare market and grow its brand while adapting to local regulations and standards. They employed a global IT design, localized strategically, and minimized changes unless required by UK regulations. The hospital utilized Epic EHR, consolidated applications, and underwent a prolonged stabilization and optimization phase post-launch. Success factors included the right people, a strong culture, engaged stakeholders, governance, and financial stewardship, all aligned with the mission of delivering exceptional patient care.
Gareth Sherlock, former CIO of Cleveland Clinic London, shared insights from establishing a fully digital hospital in London. Their aim was to complement the existing healthcare market while learning and growing their brand. They developed a global care model and localized it strategically to meet UK regulations. The hospital utilized Epic EHR, consolidated applications, and underwent an extended stabilization period. Success factors included the right people, a strong culture, engaged stakeholders, robust governance, and financial stewardship, all aligned with their mission to deliver exceptional patient care through IT. Despite challenges, they opened a fully digital hospital successfully.
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