3 Ways to Leverage RPA for Greater Value: Lessons from Healthcare

Despite claims that the healthcare industry is "burned out on talking about burnout," HIMSS 2023 presentations that used automation to reduce staff demands were among those that kept attendees talking long after the sessions concluded. The pandemic saw a sharp increase in use cases for automation, from approaches to enable smarter, more seamless discharge to remote check-ins with tonsillectomy patients. Now that ChatGPT is dominating conversations at healthcare trade fairs, that trend is ready to take off. Healthcare teams are coming up with brand-new suggestions for clever automation every day.

However, without a foundation for automation, health systems will find it difficult to benefit from developments like ChatGPT and generative artificial intelligence (AI). Such a foundation begins with structuring unstructured data, such as digital cloud faxes.