Brooklyn Provider Automates Patient Experience Tracking To Spot Health Equity Gaps

Tools like the Brooklyn Health Equity Index survey are helping One Brooklyn Health System provide critical real-time insights to help build training, policies, and procedures that address racial inequities and social factors. Engaging patients and communities to participate in surveys is always a difficult issue for provider organisations of all kinds, regardless of who they serve. Despite the hurdles, collecting population-based insights is vital in some places.

Efforts must be taken with any survey to better explain the end result and how it will impact overall patient satisfaction and results. As a result, paper-based polls may not be the greatest method of interaction because they are time-consuming and require extensive quantification.