What To Look For In A True Enterprise Healthcare Scheduling Solution

This article emphasizes the importance of selecting the right enterprise scheduling solution for health systems. To be considered an enterprise solution, it must cover all aspects of a patient's healthcare journey, including urgent care, routine appointments, specialty practices, diagnostic tests, and vaccines.

Key considerations for choosing the right enterprise scheduling solution are:

Integration and Customization: The solution should seamlessly integrate with existing electronic health records (EHR), customer relationship management (CRM), and revenue cycle management (RCM) systems. Customizability allows for a branded look and feel, creating a consistent patient experience.

Learnability and User-Friendly Design: The platform must be intuitive and easy to use, resembling popular e-commerce websites. This enhances patient adoption rates and satisfaction.

API Integration: Utilizing APIs enables the scheduling solution to integrate with various entry points on the health system's website, allowing patients to book appointments conveniently anywhere online.

Accreditation and Data Security: Health systems should partner with a company accredited by the International Organization for Standardization (ISO) to ensure the highest standards of data security.

Caution with Free or Inexperienced Solutions: Health systems should carefully consider the reliability and security of the chosen scheduling solution, avoiding options that lack proper history, experience, or data protection measures.

By selecting a robust and user-friendly enterprise scheduling solution, health systems can optimize efficiency, improve patient satisfaction, and enhance overall access to care while ensuring the security and privacy of patient data.

Skip Hanson is the EVP of Service Delivery at Carenet Health, responsible for overseeing the operations, product, and client success teams in the communication solutions business. With over 30 years of experience in operational leadership, he has worked in various business functions and excelled in start-up, high-growth, and mature company phases. His expertise lies in the BPO and technology sectors, and he has held executive leadership positions at Mosaic, West, and Anderson Consulting. Prior to joining Carenet, Skip served as the SVP of Strategic Alignment at Mosaic and later became the President of West Interactive Services, where he successfully transformed the business's focus from technology sales to a customer experience-oriented approach.

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