Why Today’s Patient Surveys Are Not Working for Healthcare

h, and as a result, they are realizing how important it is to listen to and truly hear their patients. Accurate patient experience assessment and analysis are necessary to raise the standard of care. However, despite the fact that most businesses rely on Net Promoter Scores (NPS) and Customer Satisfaction Scores (CSAT), these patient surveys omit crucial data and insights about their clients. To acquire a deeper understanding of customer experience (CX), healthcare providers have resorted to conversational intelligence (CI). Large-scale data collection and analysis are made simpler by these techniques. The best information on achieving customer expectations comes from the consumers themselves in the form of discussions, not patient surveys, in a sector where providing a pleasant CX is essential.