Survey: Consumers prefer telehealth over in-person visits for routine, mental healthcare

A J.D. Power study indicates telehealth is the preferred method among consumers for receiving certain types of medical care. The J.D. Power 2022 U.S. Telehealth Satisfaction Study released today shows a stark increase in consumers preferring telehealth visits over in-person appointments for a broad range of routine care. Telehealth has the potential to increase access, convenience, care coordination and continuity, improve outcomes and fill in gaps in provider coverage, particularly in underserved areas.