4 Best Practices to Foster Virtual Care Transformation for Providers

Telehealth’s meteoric rise began just as the pandemic took off, and all indications suggest it’s here to stay. States that were once unwilling to reimburse for virtual visits are now onboard. Some have even passed parity legislation requiring insurers to reimburse equally for in-person visits and virtual visits.

So why, with all that momentum behind telehealth, are some providers still reluctant to use it?

Common reasons cited by providers reluctant to jump into telehealth include uncertainty about change, lack of familiarity with the technology, and concerns about the perceived inefficiency in their day while toggling between in-person and telehealth visits. The good news is that providers who engage with Virtual Care quickly become true believers. In fact, many say that it enables them to practice at the top of their license. Independent analysis by McKinsey & Company shows continued strong popularity among consumers.

Over the past year, most enterprise healthcare organizations — including several leaders in the space such as Envision Healthcare, Concentra and Banner Health — moved quickly to build out their Virtual Care capabilities by partnering with telehealth companies. The dedicated customer success teams associated with telehealth platforms are a major asset. They help drive adoption and have their ear to end-users.