Weaving Zoom into workflow and updating EHR saves clinic during COVID-19

As a result of a rapid response plan, COPE Community Services continued to deliver healthcare at a pre-pandemic rate, and patients were seen with little disruption. At the onset of COVID-19, COPE Community Services, a Tucson, Arizona-based nonprofit behavioral and physical healthcare organization serving more than 15,000 clients in Pima County, was unprepared to have its staff work remotely.