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Bouncing Back Stronger: A Playbook for Reopening Medical Practices
It is a grim irony that the greatest health crisis of our generation separated most Americans from their healthcare providers. During the early months of the COVID-19 pandemic, most medical practices that responsibly followed social-distancing guidelines drastically limited in-person visits or were shuttered entirely. But as doctors start to open their doors to patients again, one thing should be clear: We cannot go back to the way things used to be. For even though pre-COVID surveys showed that patients love their doctors, they also showed that they don’t love their interactions with their practices. As consumers, Americans are three times more likely to recommend a hotel or bank they’ve patronized than they are to recommend their healthcare provider — and are also about twice as likely to complain about them, according to a report by Accenture.
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Insurer Guidewell Makes Progress on Da Vinci Use Cases
Many provider and payer organizations are just beginning to figure out how they are going to comply with the CMS Interoperability and Patient Access final rule, including creating a patient access …
Posted Oct 12, 2020digital healthehr