Real-time experience management provides insights needed during COVID-19

Even prior to COVID-19, patients, and the providers who cared for them, exhibited signs of trauma. In fact, according to consulting firm Prophet, 81% of patients indicated they were dissatisfied with their healthcare experiences. At the same time, more than half of the country’s physicians and nurses showed significant burnout symptoms, emphasizing how patients and providers alike are feeling the effects of the pandemic.

An exhausted coalition of medical professionals must find an effective way of managing urgent and chronic patients, making them a priority amid limited supplies and without the guidance of real-time updates.

The way we’ve experienced and viewed health care has changed over the past six months, and organizations are looking for ways to address new, unexpected challenges at rapid speed. Healthcare organizations can find assistance by looking at their current business and operational strategy, and pivoting to a framework built on data and collaboration.