Patient Engagement Transformation

If there is a silver lining to the pandemic, it is that health systems have demonstrated an ability to be more resilient and shift resources to meet urgent needs. Provider organizations also have had to find new ways to engage with their patients in an era of social distancing, often involving telehealth or remote monitoring. Some of these changes around patient engagement may outlast the COVID era, either because they are popular with patients and clinicians or because they prove more effective or both. For instance, clinical teams have had to learn how to scale up multilingual and multidisciplinary telehealth sessions or rapidly deploy “hospital at home” models to free up hospital beds. Those innovations may persist, particularly if reimbursement models remain flexible and as more providers take on full risk.