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Babylon Health admits GP at Hand app data breach caused by ‘software issue’
The error allowed a patient to access video recordings of another patient’s consultation. London-based digital firm Babylon Health has admitted that a data breach occurred that allowed a patient to access recordings of another patient’s consultation via the GP at Hand app.
The app, which has more than 2.3 million UK users, allows members to book medical appointments, access a triage chatbot and have consultations with NHS doctors via smartphone video call.
A Babylon spokesperson says the error occurred through a new feature that allows people who booked an audio-only consultation to switch to video part way through a call.
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