Patients want to keep using virtual care after COVID-19 pandemic ends, survey finds

Patients adopted virtual care during the COVID-19 pandemic out of necessity but now they want those services to stick around after the health crisis is over.

At least 60% of patients who used virtual care tools said that based on their experience during the pandemic, they want to use technology more for communicating with healthcare providers and managing their conditions in the future, according to a survey from Accenture.

“Many patients said they felt care was more personal, more convenient, and timelier," said Brad Michel, who leads Accenture’s North America Life Sciences division, in a statement.