Patient engagement tech improves physician org’s no-show rate by 35%

In just a matter of months as the COVID-19 pandemic spread across the country, healthcare-provider organizations have been faced with unprecedented challenges in patient care that have resulted in lower patient volume for ongoing care. But some hospitals and group practices have been turning to patient-engagement strategies and technologies to keep care across the board moving and support business continuity.

THE PROBLEM

Albany, New York-based Community Care Physicians, which boasts 72 physician practices, is one such healthcare organization. In the diverse and complex healthcare environment, there are many things that complicate the decision-making process, including how to communicate with patients and where to communicate.