Payer experts: Why COVID-19 will 'fundamentally' change care delivery

As the country begins to emerge from the COVID-19 pandemic, what will the “new normal” look like?

Health insurance industry experts say to expect a continued focus on telehealth and a significant acceleration of the move to bring more care into the home.

“Care delivery will be fundamentally reorganized in addition to telehealth,” said Sree Chaguturu, M.D., chief medical officer at CVS Caremark, during a webinar hosted by FierceHealthcare.

Brett Lotito, vice president of insurance strategy and operations at Oscar Health, said the growing demand for virtual care options due to the pandemic “pretty much changed the landscape immediately.”