Only 1 in 10 patients use telehealth as lack of awareness hinders adoption, J.D. Power survey finds

Telehealth often is touted as a technology tool that can help improve healthcare access, especially for vulnerable populations, and reduce costs to the healthcare system.

But patient usage of telehealth services is growing at a slow pace. Engagement is low, barely in double digits in even the most engaged demographics, according to a new survey from J.D. Power. About 10% of consumers (9.6%) have used telehealth in lieu of a doctor’s office, urgent care or emergency room visit in the last 12 months, according to the survey.

Perennial automobile rater and reviewer J.D. Power aims to set the benchmark in telehealth satisfaction with a new study due this November, similar to how the company rates cars based on owner satisfaction. The recent survey is a part of that larger study.