Unlocking Consumer Digital Health: How Health Systems Can Rethink Patient Engagement to Improve Outcomes and Experience

Today, more than half of patients would leave their provider for better virtual offerings. Patients are hungry for a better, more consumer-friendly healthcare experience – making hospitals increasingly vulnerable to leakage. With studies showing that a 5% increase in loyalty can lead to a 25% increase in profitability, it's time for hospitals to reframe patient engagement as a strategic imperative.

In this presentation, you’ll hear how OSF HealthCare developed a centralized, virtual healthcare model and leveraged digital engagement technology to significantly improve clinical outcomes and deliver a better patient and care team experience. More specifically, OSF will share how it achieved a 10% reduction in readmission rates for general hospital discharge patients matched by risk level. Join Brandi Clark, Vice President of Digital Care at OSF OnCall, Kara Roat, Digital Patient Care Manager at OSF OnCall, and Michael O’Neil, Founder and CEO of Get Well, as they discuss how OSF is unlocking consumer digital health to provide better care and improved outcomes to all.

Read on go.beckershospitalreview.com

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