How to transform patient engagement with personalization: Best practices from MUSC Health
April
24

How to transform patient engagement with personalization: Best practices from MUSC Health

 April 24, 2023 

Online


80% of patients say they would switch providers for convenience factors, and 63% say their provider's digital tools don't meet expectations. Today, it's not enough to just offer a digital, self-serve experience. That experience must also be as simple, intuitive, and personalized as possible. Hear from Medical University of South Carolina (MUSC) on how they’ve used AI-powered personalization to reimagine the digital front door and set a new standard for the patient and staff experience.

In this discussion, you'll learn how:

  • Leading health systems go beyond the patient portal to deliver world-class experiences
  • MUSC delights patients with a highly personalized approach
  • MUSC leverages intelligent automation to advance patient access, improve operational efficiency, and increase competitive differentiation

Read on go.beckershospitalreview.com

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