Name: Real World Examples: Leveraging AI for better member experiences
Start: February 16, 2023
End: February 16, 2023
Location: Online

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@ShahidNShah

Real World Examples: Leveraging AI for better member experiences

February

16

Real World Examples: Leveraging AI for better member experiences

February 16, 2023

Online

Members’ expectations continue to grow while payors and PBMs struggle to keep up. Now is the time to leverage best practices of leading direct-to-consumer companies. Join us for this short webinar to explore how conversational AI can personalize and improve the member experience across all channels. You'll learn how payers and PBMs are using AI to streamline operations while amplifying their contact centers.

Learn from real-world examples how conversational AI:

Allows resolution of complex questions with design strategies such as personalization and intent switching
Gives member services reps the tools and insights to offer effective guidance and resolve issues quickly
Uses advanced security and biometric technology to enable proxy authentication of family members and caregivers
Guides callers to the optimal channel and achieves the containment value of digital deflection.

Read on go.beckershospitalreview.com

Continue reading at go.beckershospitalreview.com

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