Building Trust and Loyalty in the Age of Staff Shortage

For many healthcare organizations, 2022 was the most financially difficult year since the start of the pandemic. Healthcare organizations' growth and customer retention are increasingly tied to patient experience. It's clear that the path ahead to financial sustainability is dependent on delivering simpler, more convenient, and more human-centric experiences tuned to the changing needs of people's lives. But many hospitals and medical groups still use a lot of labor-intensive and time-consuming processes that make it hard for patients to get quality experiences, which, in the end, hurt revenue and the quality of care. To succeed, healthcare leaders need to transform the patient experience into a competitive differentiator. Manage ever-changing consumer expectations, and navigate an exacerbated workforce shortage – all in an extraordinary inflationary environment. Join our experts from Prime Healthcare, OrthoWest, and Steer Health as they share insights and learnings on how intelligent automation helps healthcare organizations meet and exceed patient expectations across the healthcare journey and set themselves apart and up for success.

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