But the imperative to humanize care is not new. Healthcare has become a series of transactions a problem that predates Covid and negatively affects all involved, whether they’re seeking or delivering care. Even potentially promising initiatives (e.g., the digital front door) risk speeding up transactions at the expense of human and humane relationships. The missing link is the ability to understand and address what matters to people in the context of their lives: literally personalizing care by treating each patient as a unique person. This half-day event will bring together healthcare leaders for a facilitated discussion centered around Human Understanding.

Goals:

• Articulate factors driving the trajectory toward Human Understanding
• Highlight practical strategies to facilitate and measure Human Understanding
• Understand the power of focusing on what matters to patients and care teams
• Provide feedback on exploratory Human Understanding solutions
• Benefit by connecting and learning with others

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Healthcare

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