Improving Patient Loyalty through Patient Experience

Learn about some of the challenges facing healthcare leaders as they attempt to improve the patient experience around appointment scheduling, patient throughput, and operational efficiency.

• What have healthcare leaders learned during the pandemic about patients’ expectations as healthcare consumers?
• How are processes in the U.K. and the U.S. both different and similar, when it comes to patient throughput and patient experiences?
• What has been learned through the results of Healthcare Innovation’s Patient Engagement and Experience Survey?
• How are some patient-facing processes being optimized?
• What broad patient engagement and patient experience strategies are being developed and implemented by progressive patient care organizations?
• Leaders at the U.K.-based 10to8 company will share what they’ve learned through their work with the National Health Service, and how those learnings are beginning to be applied in U.S. healthcare.
• What’s working, and what’s not?
• Patient loyalty strategies, process optimization strategies, and overall strategies to improve the patient experience, will be discussed.
• The near-term future in this broad area is just beginning to be written. 

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