When it comes to patient engagement, what are we trying to solve? One area of focus should be the internal workflow and access to resources at our organizations. Rethinking the infrastructure of health care delivery is the foundation for improving patient engagement. Our patients want to feel well and think they know who they need to have a consultation with to reach that level of wellness; however, matching the patients to the right resources based on their personal health needs is a task for health providers and staff. Are better patient experiences equal to better patient care? Not necessarily but it could be. Join this webinar to hear how other organizations are working to improve patient care journeys through provider and staff triage, as well as some real world success stories. You will also hear from healthcare leaders on the struggles they are facing and the best practices they have developed to improve their patients’ and internal staff members’ experiences.

Learning Objectives

• Gain insight on improving the workflow of patient appointment requests.
• Allow for an improved patient experience through expanded access to internal resources.
• Acquire an understanding of the challenges other organizations are facing in this area and the solutions they have developed

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Patient Engagement

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