Published by
@ShahidNShah
@ShahidNShah
June 12, 2020
West One De Vere Conference Centre, London
This National Summit focuses on delivering a person-centred approach to complaints handling, investigation, resolution and learning.Through national updates, practical case studies and in depth expert sessions the conference aims to improve the effectiveness of complaints handling within your service, and ensure that complaints lead to change and improvements in patient care.The conference will update delegates on the Complaints Standards Framework which is being led by the PHSO to develop a unified vision of good practice on complaint handling to be embedded across the NHS and its regulators.Following public consultation in March 2020 the Framework is due to be published in Summer 2020 and will lead to a single developmental pathway for all complaints staff that rightly acknowledges complaint handling as a professional skill.
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