Is Virtual Care shifting from Volume to Value?

Is Virtual Care shifting from Volume to Value?

According to Sanjula Jain, Ph.D., senior vice president of market strategy and chief research officer at Trilliant Health, this should not surprise anyone who has followed the data since day one. Last week, the market research firm released its "2024 Trends Shaping the Health Economy" report, a national analysis of data and trends defining the healthcare landscape. The fourth annual report builds on findings published in the 2023 report, indicating that certain virtual care trends are becoming a part of the new normal.Jain noted in an interview that as these trends stabilize, healthcare stakeholders need to change the questions they are asking and focus on the true value proposition of virtual healthcare.

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For the report, researchers analyzed data from Trilliant Health's national all-payer claims database, provider directory, health plan price transparency data set and publicly available sources, such as health system, health plan and company financial statements, the Census Bureau, the Congressional Budget Office and the American Hospital Association.


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