Connecting Payers, Providers, and Tech for a Better Patient Financial Experience

Highmark Health and Allegheny Health Network are working to streamline the patient financial experience by leveraging a technology platform that involves both providers and payers. The patient financial journey can be lengthy and confusing for consumers following a healthcare encounter, making it a critical area of improvement for providers and their revenue cycle management teams. Streamlining the patient financial experience requires support from not only providers but also payers. Data sharing between stakeholders can help improve the process and reduce consumer grievances. A Pittsburgh-based payer and provider combo comprised of Highmark Health and Allegheny Health Network has started on this journey with the help of a technology platform from Cedar. “The guiding principle in this process has been to reduce the pain points and frustrations that consumers and patients have,” James Rohrbaugh, chief financial officer at Allegheny Health Network, told RevCycleIntelligence.