How a Virtual-first Approach Can Boost Patient, Provider Experience

Tufts Medicine's virtual-first initiative revolutionizes healthcare delivery, blending digital triage and telehealth with in-person care as needed. Recognizing the enduring appeal of virtual care post-pandemic, the initiative aims to enhance patient access and experience. Powered by AI, it offers personalized triage and seamless transitions between virtual and in-person care. Overcoming initial physician skepticism, the program prioritizes flexibility and patient retention. Data-driven strategies informed by early usage will guide future scaling efforts. Partnering with insurance companies, Tufts Medicine seeks to optimize value and accessibility. Positioned at the forefront of digital health innovation, the initiative promises to reshape healthcare delivery, offering a flexible, patient-centric approach for the future.