Enhancing Patient Access, Experience at Virtual Care’s Front Door

Virtual care has evolved rapidly since the onset of the COVID-19 pandemic. From telehealth visits to remote patient monitoring to hospital-at-home, various virtual care modalities have become ingrained in the healthcare delivery system. Though virtual care has widened healthcare access, not all health systems have the operational infrastructure to enable widespread access to virtual care modalities. Provider organizations have employed various strategies to ensure virtual care access and a seamless patient experience. the health system offers access to interpreters within the Express Care service to ensure that people with limited English proficiency have their medical needs met. As healthcare providers further integrate virtual care into the healthcare delivery model, Schipper adds that leaders must be especially thoughtful when deciding how the virtual patient care journey will unfold.