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Virtual care leaders struck a defensive tone at the annual ATA Nexus conference in Phoenix this week, denouncing the implication that recent business failures in the telehealth arena mean the care modality is on its way out.This is, in and of itself, not surprising. After all, one would expect a rousing defense of telehealth at a conference organized by the country's most prominent telehealth trade association. However, amid the overwhelming agreement that telehealth is not dead, it became increasingly clear that pandemic-era virtual care strategies no longer serve the industry.Telehealth stakeholders detailed how virtual care needs are evolving as the industry shifts to a more longitudinal, integrated, and personalized mode of digital healthcare.
The digital health sector is maturing, and alongside technology development, high-quality evidence of efficacy is crucial.There is currently a lack of solid evidence about digital health efficacy, which, according to Caroline Pearson, has left healthcare decision-makers feeling overwhelmed.“A few years [after the onset of the pandemic], everybody was sort of saying, ‘I'm totally overwhelmed… I don't have a clear view of how I'm making a purchasing decision, how I should be thinking about bringing solutions on board, and I certainly don't have a clear sense of what the evidence is behind any of these solutions,” said Pearson, executive director of the Peterson Health Technology Institute (PHTI), during a session at ATA Nexus.
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Patients with limited English proficiency (LEP) face disparities in using telehealth. While research has focused on access, attention to patient experience is essential. Patients with LEP have worse …
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