Telehealth Experience Among Patients With Limited English Proficiency

Patients with limited English proficiency (LEP) face disparities in using telehealth. While research has focused on access, attention to patient experience is essential. Patients with LEP have worse experience with in-person care. They examined differences in telehealth access and experience between patients with LEP and patients with English proficiency (EP) in California.We analyzed the 2021 adult data from California Health Interview Survey (CHIS), which is conducted in 6 languages. The Brigham and Women's Hospital Institutional Review Board deemed this cross-sectional study exempt from review and waived informed consent because publicly available data were used. They followed the STROBE reporting guideline.Study exposure was LEP, defined as speaking English not well or not at all. Study outcomes were telehealth use and visit experience. For telehealth use, CHIS participants were asked whether they had used video or telephone telehealth in the past 12 months (eAppendix in Supplement).