A Hospital System Uses Digital Experiences as Ultimate “Display” of Best in Patient Care

A regional hospital system wanted to explore using technology to address an outdated communications practice that was proving unsatisfactory to hospital staff and patients alike. As standard in hospital rooms, there would be a white board upon which nursing staff would use a marker to write important details to keep patients informed— such as their nurse or doctor’s name or other medical details related to an upcoming or completed procedure.

The practice was time-consuming for medical staff. Additionally, things are always changing in a medical facility, so the risk of displaying inaccurate information was high. The white boards weren’t serving the purpose of providing up-to-date, relevant and helpful information for patients. 

The team created a proof of concept of how information would display on the screens and then conducted a moderated, on premise study using Live Conversation.