Using Technology To Enhance Patient Experience

As one of the hardest hit communities for COVID-19 in the province, William Osler Health System (Osler) is making the most of its technology expertise to continue delivering safe, compassionate health care. An online Emergency Department (ED) pre-registration form, ED Wait Clocks, and a Digital Patient Engagement platform have all been instrumental in further enhancing the patient experience during one of the most challenging periods in Osler’s history.

Osler’s new Online Pre-Registration Form means shorter wait times for patients to see a physician by minimizing the time needed to register for emergency care at both Osler’s Brampton Civic Hospital and Etobicoke General Hospital. The pre-registration form option is available to all ED walk-in patients at the time of their visit via a QR code displayed throughout both EDs.

The online tool gives patients greater autonomy to fill out their confidential information electronically on their personal devices, eliminating the need to verbally share personal information in a public setting. Registration Clerks are available to help patients who require help with the online tool.