How Providers Are Tackling EHR Optimizations

At one point, Cleveland-based University Hospitals was running as many as 36 different systems to support critical functions, including billing, prescriptions and scheduling.Finally, in the fall of 2023, the health system consolidated on Epic, bringing the bulk of its operations under the umbrella of the electronic health records system.Since the Health Information Technology for Economic and Clinical Health Act of 2009 pushed the adoption and use of EHRs, nearly all U.S. healthcare organizations have transitioned away from paper-based records. Supporting multiple systems can lead to problems, including a lack of interoperability and clinician burnout, but it is still relatively rare for hospital systems to be standardized on one EHR.

Medigy Insights

Consolidated EHR systems can lead to insights that save hospitals money, Grimes says, and patient portals provide one-stop access to lab results, billing, appointment scheduling and clinician messaging.Before the Epic rollout at University Hospitals, Eardley says, providers had to toggle between systems to find patient information, and login routines took up to 30 seconds. Now, login time is down to about 5 seconds, and clinicians can access all patient data through one common portal.The organization budgeted more than $600 million for its Epic rollout, which included the purchase of new HP PCs, new monitors, licensing costs and more than 2,000 temporary contract workers to train the organization’s 34,000 users.

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