"The Third Leg": Examining the Market for Conversational Technologies

Reducing clinical burnout “will undoubtedly require a three-pronged approach that includes changes in policy, culture, and technology,” according to researchers Paul Cerrato and John Halamka, MD. In this post, they discuss how vendors are addressing the third leg. EHR optimization remains an elusive goal for healthcare leaders, but several digital assistants may help solve the problem, according to Mayo Clinic Platform researchers. A 2020 paper from the National Academy of Medicine pointed out that 86 percent of office-based and 94 percent of hospital-based physicians used EHR systems. It goes on to state: “While intended to improve care quality and efficiency, the EHR has inadvertently burdened clinicians and is now considered a leading cause of their burnout.” Solving this problem will undoubtably require a three-pronged approach that includes changes in policy, culture, and technology. Several vendors are attempting to address the third leg of the chair.